Customer Service Perfect Opportunities

Written by Common Computer Problems on February 20th, 2018. Posted in Hotel management software features, Hotel property management software, Pms system in hotel

Front desk software for hotel

There are some statistics worth noting in this article about hotels and about great customer service. They are:

  • 96% of customers forced to expend ?high? effort with a company over a problem are likely to be disloyal.
  • 86% of consumers quit doing business with a company in 2011 because of a bad customer experience.
  • Building loyalty with 5% more customers would lead to an increased average profit between 25% and 100%.
  • 53% of people use their mobile devices to find travel information.
  • Travelers conduct 17 research sessions before booking.
  • The average no-show rate is 10% daily.
  • Three out of four travelers are planning one or more weekend getaways.
  • Besides price and location, BandB travelers look to the following when deciding wher