Give Your Clients and Customers a Friendly Voice 24 Hours a Day

Written by Common Computer Problems on July 7, 2016. Posted in Answering service telephone, Answering services for small business, How to choose an answering service

Professional answering service

Business both small and large benefit from having an after hours answering service to meet the needs of their clients, potential customers and patients. A national answering service can help business owners ensure that a real person always answers the phone even after hours on on holidays. How important is this? Extremely.
Answering Service Value For Small Businesses
Word of mouth advertising is one of the greatest marketing tools for a small business. And nothing says customer service like having a real person answer the phone after hours and on weekends. Small business owners can not possibly staff a 24 hour line but a national answering service can. Companies that make customer service a priority can expect to generate profits that are around 60% more than competitors. Remember, customers say that they will pay a little more for good customer service. In fact, 55% say that they will, so investing in a 24/7 answering service can be well worth the cost.
Answering Service Value for Large Retail Operations
When operating an online only or even a combination of online and brick and mortar stores, customer service is crucial due to the high value customers place on that part of their shopping experience. An alarming 45% of consumers say that they will abandon a potential on-line purchase simply because their questions could not be answered in a timely manner. A business that can capitalize on those sales will get them, and a live phone answering service available at any time of day a customer chooses to shop is how to get that sale. And even though most web sites have a place to email a question or even participate in a live chat, studies show that a whopping 61% of customers prefer to engage in customer service interactions via the phone.
Answering Service Value for Physicians, Dentists and Veterinarians
Due to the nature of health care, clients do experience late night fevers, pain and emergencies. An Internet search is not going to solve these problems or calm these fears. What clients and patients are looking for is an authentic human voice to interact with. A 24 hour answering service is an absolute must for these businesses.
Answering Service Value for HVAC and Plumbing Companies
A customer needing emergency repair during the hot summer months or during the depths of winter is going to move on in the yellow pages if no one answers. To capitalize on these potential and existing clients, a call handling service can be the answer. If 59% of American say they would simply try a different brand or company just to have better customer service, clearly a client with a broken a/c unit or water filling their basement due to a burst pipe is going to move on if no one answers.
Businesses small and large benefit from a national answering service. Whether clients absolutely need 24/7 access or just prefer to do their shopping or make customer service calls and inquiries outside of normal business hours, giving them a live person to talk to can make a huge difference in your company’s bottom line. In fact, a small, 5% increase in customer retention can create a whopping 125% increase in profits. All from giving your patients and clients a simple, “Hello, how can I help you,” instead of a “Please leave your name and number at the beep” or “Visit our web site to contact us.”

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