Imagine the situation. You have an amazing website with all that you offer right there at the fingertips of every customer. Any customer can place an order online from anywhere in the world, 24 hours a day, seven days a week. You even have a phone number to call from 9:00am to 6:00pm if customers would like to purchase over the phone. Everything is in place. Except for one thing.
A young man goes online and scours the Internet to find exactly what it is he needs. He wants to order the product right then, but he has some questions first. He’s looked all around on your website but he hasn’t found the answer to the question that keeps bugging him. He decides that only a live human being will do. So, he dials the toll-free number on the screen and an automated voice comes on, telling him that no one is available to take his call right now. He hasn’t called during you regular business hours so he gets frustrated and hangs up. You lose the sale.
You might not be surprised to learn that this happens a lot. People need people. People need people who are available on the phone when they have questions answered. You’ve done everything you know how to do to make every customer’s experience the best it can be. So, what do you do?
Maybe now is the time for you to try a call handling service.
Based on the story above, you can already see how using a live operator answering service can increase customer satisfaction for your company almost immediately. A 24 hour answering service where someone can call from anywhere in the world and talk to a live person about questions or concerns they might have will go a long way toward not only making that customer happy but keeping them as a customer for life.
Surveys have shown that an estimated 59% of Americans would switch their initial brand if they felt they could get a better customer experience. A call handling service would put your company in a position where it could handle customer complaints, questions, and concerns, and since 61% of Americans surveyed said they prefer their customer service over the phone, a call handling service just might be the best thing you’ve ever done for your business.
What it all comes down to is a great experience for the customer. A whopping 78% of those responding to a survey said that they have abandoned a purchase because of a bad customer service experience. You already know you can do better than that.
Just by implementing a 24/7 answering service, you can service more customers from more places just by being more available. After hours answering services field the calls that you can’t get to. If someone lives in California and calls your New York office at 4:30PT, you and your staff are probably at home having dinner with your families. Business lost.
Don’t let all of your hard work go right down the drain because you can’t get to the phone. Find a call handling service today.